Last updated: [10.12.25]

Helen Quarmby Healer (“I”, “me”, “my”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how your data is collected, used, stored, and protected when you contact me, use my website, or receive my healing or channeled services.

I operate as a sole trader in the United Kingdom.

By using my services or submitting information through my website, you agree to the practices described in this Privacy Policy.

I may collect and process the following personal data:

• Name
   
• Email address
   
• Contact details (such as phone number if provided)
   
• Payment information (via bank transfer or PayPal – I do not store card details)
   
• Information you share when requesting a healing or channeled session
   
• Any messages or content sent through my website contact form or email
   

When you visit my website, basic technical data may be collected automatically, such as:

• IP address
   
• Browser type
   
• Pages visited
   
• Time and date of visit
   

This information is collected via standard website hosting analytics for security and performance.

I use the information I collect to:

• Provide healing and channeled services
   
• Communicate with you about appointments, sessions, or enquiries
   
• Process payments and manage invoices
   
• Maintain my business records
   
• Improve my website and services
   
• Comply with legal or tax obligations
   

I do not sell your information or use it for unsolicited marketing.

I process your personal data under the following legal bases (UK GDPR):

• Contract – to deliver the services you request
   
• Consent – when you choose to share personal or sensitive information with me
   
• Legal obligation – for financial and accounting records
   
• Legitimate interests – to operate and improve my business and ensure website security
   

Payments may be made via:

Your bank may share basic transaction details with me, but I do not have access to your full banking information.

If you choose PayPal, your payment information is handled by PayPal’s secure platform. I do not have access to your card details or stored financial information.

As part of my healing and channelling services, you may voluntarily share sensitive personal information (such as emotional, physical, or spiritual concerns).
This information is:

• Treated with strict confidentiality
   
• Used only to carry out the services you have requested
   
• Never shared with third parties unless legally required
   

I will never ask for medical records or diagnoses.

I take reasonable steps to protect your data from loss, misuse, and unauthorised access.

Your information may be stored in:

• Secure email systems
   
• Password-protected devices
   
• Encrypted cloud services
   
• Accounting software (for payment records)
   

I keep your information only as long as necessary to provide services and meet legal obligations (e.g., financial records are kept for at least 6 years for HMRC).

I do not share your personal data with third parties except in the following circumstances:

• Service providers such as email hosting, website hosting, or accounting software
   
• Legal requirements where I am obliged to provide information to law enforcement or governmental bodies
   
• Payment processors (PayPal) when you choose this payment method
   

I never sell or trade your information.

Under UK GDPR you have the right to:

• Access the personal data I hold about you
   
• Request corrections to inaccurate information
   
• Request deletion of your data (where legally permitted)
   
• Withdraw consent where processing is based on consent
   
• Object to or restrict certain types of processing
   
• Request a copy of your data in a portable format
   

To exercise any of these rights, please contact me at:

Email: [Insert your contact email]

My services are intended for adults. I do not knowingly collect personal data from individuals under 18.

My website may contain links to external sites. I am not responsible for their content or privacy practices. You should review the privacy policies of any third-party websites you visit.

I may update this Privacy Policy from time to time. The latest version will always be available on my website with the updated date shown at the top.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Helen Quarmby Healer
Email: [helen.quarmby@gmail.com]
Website: [https://www.helenquarmbyhealer.com]